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1) To deliver desirable desktop performance, please configure your host according to the Host Configuration Guide. When a single host is used for more than 6 seats, it is recommended to use Gigabit LAN between host and switch.

2) Make sure your host system is a Windows Server edition or Professional, Enterprise or Ultimate edition of Windows personal systems (Starter, Home and Preview editions of Windows personal systems are not supported).

3) Get the software installers ready, including vMatrix Server Manager, RDP wrapper multi-user patch or Microsoft RDS CALs (choose one), VLC media player (optional but recommended) and other required software. You can download the required software at the “Software Download” tab of this page.

If you are experiencing issues, please contact support at support@vcloudpoint.today.

1) Disabled security software during the installation of vMatrix Server Manager and RDP Wrapper, as the changes to the system drivers may cause misjudge by the security software.

2) Run the installer of vMatrix Server Manager; After installation, reboot is required, but can be done after all other software installed.

3) Install Microsoft RDS CALs. For testing purposes, you can use RDP Wrapper package.

4) Install VLC media player and other necessary software.

5) Reboot, and then create user accounts with vMatrix Server Manager, connect the zero clients and the installation is done.

If you are experiencing issues, please contact support at support@vcloudpoint.today.


  • About RDP wrapper:

    If you are experiencing performance issues on Windows 10 or Windows 11 after the latest update, run the update.bat file. We suggest not using previous versions of Windows, in particular cases contact support@vcloudpoint.today.

    Attention: It’s recommended to have original termsrv.dll file with the RDP Wrapper installation. If you have modified it before with other patches, it may become unstable and crash in any moment.

  • About VLC Media Player:

    It is recommended to install VLC media player and set it as the default video player for cases where video play is often required;Beginning from vMatrix 2.0, vCloudPoint introduced a new feature that allows local videos played on the zero client with VLC player to be rendered locally by the client processor instead of the host CPU. This feature aims to significantly offload host-side CPU consumption on video playing and help support more video users per host especially for cases where simultaneous video play is often required. This feature is supported by VLC player of 3.1 or newer versions and works automatically after the installation of vMatrix 2.x. You just make sure you are using the correct versions of vMatrix and VLC player and VLC player is selected to play the video, then you are ready to “save”.

    Note: As the media content is not rendered at the host side, there is a drawback of using this feature: media content within the VLC player cannot be viewed by the administrator through monitoring at the host side.